Application Management
     Datacenter Management
     Desktop Services
     Infrastructure Consulting
     Network Services
     Application Management
     QA and Testing
     Infrastructure Management
     Global Engagement Model
     Production Solutions
     Departamental Solutions
     Creative Color Solutions
     Small Office Solutions

Service & Support   Desktop Services

Accelerated Deployment

RedCell's one-stop Accelerated Deployment solution offers a cost-effective, predictable and customized transition to new Windows™ technologies. It seamlessly delivers planning and execution, including remote deployment and rigorous testing, with minimal disruption to end-users and your business. Key features include:

  • Quick Assessments - A quick assessment framework with specially designed questionnaire and toolsets.
  • Core Services - OS Migration, Office File Migration, Application Packaging and Automated Deployment.
  • Management Services - Program & Vendor Management, Solution Management, Change Management and Deployment management.
  • SOE Design - Design a Standard Operating Environment (SOE) including image build and maintenance.
Desktop Management

  Asset Management
  • Detailed hardware inventory
  • Web-enabled reporting
  Software Distribution
  • Pilot rollout/ Testing of software validity
  • Impact Analysis
  • Security Updates
  • Service packs
  Patch Management
  • Patch Discovery
  • Full Patch Impact Analysis in a lab environment
  • Patch Deployment in production environment
  Handheld Management
  • Policy-based software management
  • Encryption of sensitive corporate data
  Account Management
  • Automated Password reset screen
  • Ability to automate the user management process through scripts
  Antivirus Management
  • Continuous vulnerability scanning for latest updates
  • Random sampling of desktops to ensure correct signature updates across all the desktops in an organization
  Remote Control
  • Start a chat session with the target
  • Send and/or Receive Files/Directories to and from a Target
  • Take control of the remote machine; execute commands and applications (active state)
  • Life cycle Ownership of Incident
  • 24x7 Support
  • Single point of contact for mobile support and partner support
  • OS / Hardware Fixes
  • IMAC (Install, Move, Add, Change)
  • Single point of contact for all repair needs

© 2010 RedCell Corporation. All right reserved